PDS发货，royal mail给发到爪哇国去了……

keerde

上月买的东西，PDS通过皇家邮政发货，左等右等等不来，结果一跟踪，发到牙买加去了……跟PDS邮件沟通，传说境外电商服务应该很好地，结果人家回邮件说让我自己跟皇家邮政联系！！！有没有兄弟有经验的，现在该怎么跟PDS交涉了……

keerde

Hello,

Thank you for your email. I have had a look at this for you and tracked your order, it is currently showing as still with Jamaica Post and I would suggest that you contact them with your tracking number RU708529787GB. They should then be able to provide you with further details regarding your order, if you still experience a problem with receiving your order then we can investigate this further for you although we can only do that after 25 working days have past from when the item is despatched, this is the time after which Royal Mail would consider the package as lost.

Best Regards,
Joseph

Customer Services
Pro-Direct Sport Ltd

soronaldo

我也曾经试过，当时我的邮包被寄到澳洲去了，后来跟pds联系了，他们就补发了一对鞋子到我原先的地址，而原本那对，澳洲邮政又给寄回中国来了。也许pds的政策有变吧，以前遇到这种情况一般是补发或是退款的，现在要你自己去联系，明显想省事

soronaldo

最好先跟皇家邮政联系，问问他们怎么处理。估计是皇家那边分拣的时候出错了，假如邮包上的地址没有错的话，当地也没有办法投送，要不就从牙买加寄回到中国，如果两边没有通邮的话，要不先寄回英国然后再给寄到中国来。万一皇家那边不理不睬或是办事效率低下的话，那你就反过来向PDS施压，要他们一定给你处理好。赶紧吧，25天受理时间啊